Return Policy

All pre-order deposits are 100% refundable.

If you are not completely satisfied with your purchase, you may return it for a refund or exchange within 15 days of the original purchase date. To be eligible for a return, the product must be in its original packaging, and in the same condition as when you received it. There will be 15% restocking fee on all returns unless it's unopened - we appreciate your understanding!

To initiate a return, please follow these steps:

1. Contact Customer Support at support@marsag.co to request a Return Merchandise Authorization (RMA) number. Please include your order number in the request.

2. Pack the product securely in its original packaging, along with any accessories or documentation.

3. Clearly mark the RMA number on the outside of the package.

4. Ship the package to the address provided by Customer Support.

Once we receive your return, we will inspect the product and process your refund or exchange within 7 days. Refunds will be issued to the original method of payment.

• Please note the following conditions:
• Shipping and handling charges are non-refundable.
• The customer is responsible for return shipping costs unless the return is due to a defect in the product.
• Returns without a valid RMA number may not be accepted.

These Terms of Service ("Terms") govern your use of MARS ADVENTURE LLC's website, products, and services (collectively referred to as the "Service"). By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the Terms, then you may not access the Service.

1. Use of Service

1.1. You must be at least 18 years old to use our Service.

1.2. You agree to provide accurate, current, and complete information during the purchase process.

2. Orders

2.1. All orders are subject to acceptance and availability.

2.2. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or fraudulent activity.

3. Pricing and Payment

3.1. Prices for our products are subject to change without notice.

3.2. We reserve the right to modify or discontinue any product at any time without prior notice.

3.3. Payment is required at the time of purchase. We accept all major credits cards.

4. Shipping and Delivery

4.1. We will make every effort to deliver your order promptly, but delivery times may vary based on shipping method and destination.

5. Returns and Refunds

5.1. Please refer to our Return Policy for information on returning products and requesting refunds.

6. Intellectual Property

6.1. All content included in or made available through the Service, such as text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations, is the property of MARS ADVENTURE LLC or its content suppliers and protected by copyright laws.

7. Limitation of Liability

7.1. In no event shall MARS ADVENTURE LLC, its directors, officers, employees, or agents be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of or inability to use the Service or any content therein.

7.2 MARS ADVENTURE LLC is not responsible for consequential damages or labor costs, stolen packages, or parts damaged during shipping once removed from packaging.

8. Governing Law

8.1. These Terms shall be governed by and construed in accordance with the laws of [Your Country], without regard to its conflict of law provisions.

9. Changes to Terms

9.1. We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our website. Your continued use of the Service following the posting of any changes constitutes acceptance of those changes.

10. Contact Us

10.1. If you have any questions about these Terms, please contact us at support@marsag.co.

11. Legal Compliance

Our products are primarily designed for off-road use. It is the customer's responsibility to ensure compliance with local laws and regulations. MARS ADVENTURE LLC is not liable for any legal issues arising from the use of our products.

12. Release of Liability

By using our services, you release MARS ADVENTURE LLC from any liability for damages resulting from user-generated content or from the use of our products in any manner.